Frequently Asked Questions
Everything you need to know about ordering from Momeixuan
Ordering & Pricing
What is the Minimum Order Quantity (MOQ)?
MOQ varies by product. For Xuan paper, the minimum is typically 100 sheets per specification. For brushes and ink, 50 units per model. For calligraphy sets, 30 sets. Custom OEM orders may have higher MOQs. Contact us for specific requirements.
Do you offer sample orders?
Yes! We provide samples for quality evaluation. Sample costs are charged at retail price, but the amount is deducted from your first bulk order. Shipping is borne by the buyer. Contact us to request samples.
How do I get a price quote?
Simply fill out our contact form or email info@momeixuan.shop with your product requirements, quantities, and destination country. We provide quotes within 24 hours, including product cost, packaging, and estimated shipping.
Shipping & Logistics
What shipping methods do you offer?
We offer sea freight (most economical for bulk), air freight (faster), and express courier (DHL, FedEx, UPS for samples and small orders). We can also work with your designated freight forwarder.
How long does shipping take?
Express: 5-7 business days. Air freight: 7-14 days. Sea freight: 25-45 days depending on destination port. Production lead time is typically 7-15 days depending on order volume.
Do you handle customs declaration?
Yes. As a registered customs shipper (Code: 46011651TM), we handle all export customs documentation. We can also provide certificates of origin, phytosanitary certificates, and other documents required by your country.
Products & Quality
What types of Xuan paper do you offer?
We offer raw paper (shengxuan), processed paper (shuxuan), colored paper, and specialty papers. Sizes range from small practice sheets to large format rolls. Custom sizes and specifications are available for OEM orders.
Is all your paper handmade?
Our premium lines are 100% handmade using traditional bark fiber techniques. We also offer semi-machine-made options for budget-conscious buyers. All products clearly indicate the manufacturing method.
Can you provide OEM/custom branding?
Absolutely. We offer custom packaging, branded labels, custom sizes, and even custom paper specifications. Minimum quantities apply for OEM orders. Contact us with your requirements.
Payment & Trade Terms
What payment methods do you accept?
We accept T/T (bank wire transfer), PayPal (for samples and small orders), and Stripe/credit card payments via our website. For large orders, we typically use 30% deposit + 70% before shipment terms.
What currency do you quote in?
We primarily quote in USD for international orders. We can also quote in CNY, JPY, or EUR upon request. Our website displays prices in CNY for reference.
Do you offer trade discounts?
Yes. We offer tiered pricing based on order volume. Distributors and regular customers receive additional discounts. We also pass on the 13% export tax rebate advantage to our buyers in the form of competitive pricing.
